Privacy Policy

Last updated: January 2024

At RR GROWTH (M) SDN BHD (Company No. 1180786-T), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. This policy is designed to comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable data protection regulations.

Table of Contents

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and contact information (email address, phone number, postal address)
  • Company name and job title
  • Business requirements and project details
  • Payment information (processed through secure third-party providers)
  • Communication preferences
  • Any other information you choose to provide

1.2 Technical Information

We automatically collect certain technical information when you visit our website:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited and time spent on our website
  • Device information (mobile device ID, screen size, etc.)

1.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to enhance your experience and collect information about how you use our website. See our Cookies section below for more details.

2. How We Use Your Information

We use the collected information for various purposes, including:

  • Providing and maintaining our services
  • Processing and fulfilling your requests and orders
  • Communicating with you about our services, updates, and promotional offers
  • Personalizing your experience on our website
  • Analyzing website usage and improving our services
  • Complying with legal obligations
  • Protecting our rights and preventing fraud
  • Conducting business analysis and market research

Legal Basis for Processing (PDPA Compliance)

We process your personal data based on your consent, contractual necessity, legal obligations, legitimate interests, or as otherwise permitted by the Personal Data Protection Act 2010 of Malaysia.

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

  • Web hosting and technical service providers
  • Payment processors
  • Email marketing platforms
  • Analytics providers
  • Professional service providers (legal, accounting, consulting)

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Legal process, such as a court order or subpoena
  • Government or regulatory requests
  • Requests from law enforcement agencies
  • Protection of our rights, property, or safety

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

  • Unauthorized access, use, or disclosure
  • Accidental loss, destruction, or damage
  • Alteration or corruption

Our security measures include:

  • SSL/TLS encryption for data transmission
  • Access controls and authentication
  • Regular security assessments and updates
  • Employee training on data protection
  • Secure data storage and backup systems

Please note: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless:

  • A longer retention period is required by law
  • You have provided consent for longer retention
  • It is necessary for legal claims or compliance

Typical retention periods include:

  • Contact information: 7 years after last contact
  • Project data: 7 years after project completion
  • Financial records: As required by Malaysian law (typically 7 years)
  • Website analytics: 2 years
  • Marketing data: Until you withdraw consent

6. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) and other applicable laws, you have certain rights regarding your personal information:

Right to Access

Request copies of your personal information we hold

Right to Correction

Request correction of inaccurate or incomplete information

Right to Withdraw Consent

Withdraw consent for processing where consent was the basis

Right to Limit Processing

Request limits on how we process your information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law (typically within 21 days for PDPA requests).

How to Make a Request

To make a data subject request, please email us at privacy@rr-growth.com.my with:

  • • Your full name and contact information
  • • Details of your request
  • • Proof of identity (copy of IC or passport)

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.

Types of Cookies We Use:

Essential Cookies

Necessary for the website to function properly

Performance Cookies

Help us understand how visitors interact with our website

Functional Cookies

Remember your preferences and personalize your experience

Marketing Cookies

Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling certain cookies may impact the functionality of our website.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than Malaysia, including countries that may not have the same level of data protection laws as Malaysia.

When we transfer your personal information internationally, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions recognizing equivalent protection
  • Your explicit consent for the transfer
  • Other legally recognized transfer mechanisms

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make significant changes, we will:

  • Update the "Last updated" date at the top of this policy
  • Notify you via email if you have provided your email address
  • Post a notice on our website homepage
  • Obtain your consent if required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

RR GROWTH (M) SDN BHD

Address:
No. 54-1, Jalan Nelayan 19/B, Seksyen 19,
40300 Shah Alam, Selangor Darul Ehsan, Malaysia
General Inquiries: enquiry@rr-growth.com.my
Privacy Matters: privacy@rr-growth.com.my
Company Registration: 1180786-T

Data Protection Officer

For specific privacy-related inquiries or to exercise your data protection rights, please contact our Data Protection Officer at privacy@rr-growth.com.my

This Privacy Policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.